Warranty Information

Direct Replacement Warranty

• At Unique Floors & Lights, we stand behind the quality of our products. Should a product fail within its warranty period, we will provide a brand-new replacement, ensuring minimal downtime and complete peace of mind.

Hexagon Lighting Kits & Fixtures: Backed by a 2-year warranty for both residential and commercial installations.

Modular Garage Floor Tiles: Covered by a 2-year warranty against manufacturing defects and faults.

This warranty covers manufacturing faults and defects only. It does not cover damage caused by improper installation, misuse, modifications, or normal wear and tear.

How to Make a Warranty Claim

If you experience an issue and believe your product is covered under warranty:

Contact us at -info@uniquefloorsandlights.com.

Include your invoice/order number, a brief description of the fault, and supporting photos or a short video.

Once confirmed, return the defective product to our office or original point of purchase.

After inspection, if the product is found to be defective under warranty terms, a replacement product will be issued.

Recommended Application

Lighting – Recommended daily usage: up to 8 hours for residential and up to 16 hours for commercial.

Floor Tiles – Suitable for garages, workshops, and display areas. Excessive use outside intended applications (e.g., heavy machinery exceeding load ratings) may void the warranty.

⚠️ Please Note:

If products are used outside the recommended applications or installation guidelines, the warranty may be void. For any special usage requirements, please contact us before purchase.

Returns & Refunds Policy

At Unique Floors & Lights, we want you to be completely satisfied with your purchase. If you experience an issue with your order, our returns policy is designed to make the process simple.

Faulty or Damaged Products

If your order arrives damaged or defective, please contact us within 7 days of delivery.

We will arrange either a replacement or refund, depending on the situation.

Proof of purchase and photos/video of the fault will be required to process your claim.

Warranty-Related Returns

If your product develops a fault within the warranty period, please follow our Warranty Policy for instructions.

Non-Returnable Items

Custom or special-order items.

Products that have been installed, altered, or used outside their intended purpose.

How to Start a Return

1. Email info@uniquefloorsandlights.com with your order number, reason for return, and photos (if applicable).
   
2. We’ll confirm next steps and provide the return address.
   
3. Once the product is received and inspected, your refund/replacement will be processed.
   

💡 Tip: To avoid delays, please keep your original packaging until you are sure you’re happy with your purchase.

Terms & Conditions

These Terms and Conditions (“Terms”) govern your use of the website located at www.uniquefloorsandlights.com (“Website”) and the purchase and use of any products offered through this Website (“Products”). By accessing the Website and/or purchasing Products, you agree to be bound by these Terms.

If you do not agree to these Terms, you should not use the Website or purchase Products.

Acceptance

By purchasing and using our Products, you accept these Terms (including disclaimers and limitations of liability).

We may update or revise these Terms from time to time. Revised Terms will take effect immediately upon being published on the Website. Your continued use of the Website constitutes acceptance of any changes.

Orders & Payment

• All orders placed through the Website are offers to purchase Products at the listed price (including applicable taxes and shipping).
  
• We reserve the right to accept or reject any order, including due to product unavailability, errors in pricing or product information, or suspected fraudulent activity.
  
• Orders will not be shipped until full payment has been received and confirmed.
  
• A confirmation email will be sent once payment is received and your order is dispatched.
  

Pricing

• Prices listed on the Website are current at the time of display but may change without notice.
  
• All prices are listed in AUD and include Goods and Services Tax (GST), unless otherwise stated.
  

Shipping & Risk

• Orders are shipped via trusted courier partners. Delivery times are estimates only and may vary. Please see our Shipping Policy for details.
  
• Risk in the Products passes to you upon delivery. Title passes once payment has been received in full.
  

Returns & Warranty

• Please see our Warranty Policy and Returns & Refunds Policy for full details.
  
• Products found to be faulty due to manufacturing defects will be repaired or replaced in accordance with our Warranty Policy.
  

Product Usage & Liability

• Our Products are designed for residential and light commercial use. Installation must be carried out in accordance with provided instructions and applicable regulations.
  
• We are not liable for damage or faults arising from incorrect installation, misuse, modifications, or use outside recommended applications.
  
• To the maximum extent permitted by law, we are not liable for indirect or consequential loss, and our liability is limited to either:
  
  re-supply of the Products; or
  the cost of re-supplying the Products.
  

Intellectual Property

Unless otherwise stated, we own all intellectual property rights in the Website and its content, including text, images, graphics, and logos. You may not reproduce, distribute, or use this content without prior written consent.

Third-Party Links

The Website may contain links to third-party sites. These are provided for convenience only. We do not endorse and are not responsible for the content, products, or services offered on those sites.

Governing Law

These Terms are governed by the laws of Western Australia, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Western Australia.

Contact Us

Questions regarding these Terms can be sent to:

info@uniquefloorsandlights.com

Shipping Policy

At Unique Floors & Lights, we aim to deliver your order quickly and safely. All products are shipped from our warehouse using trusted courier partners.

Processing Times

• Orders are typically dispatched within 1–3 business days.
  
• You will receive a tracking number by email once your order has been shipped.
  

Delivery Times

• Perth Metro: 2–4 business days
  
• WA Regional: 3–7 business days
  
• Interstate (NSW, VIC, QLD, SA, TAS, NT): 5–10 business days
  
  Delivery times are estimates and may vary depending on courier services and peak periods.
  

Shipping Costs

• We offer free standard shipping Australia-wide on all orders.
  
• Express shipping options may be available at checkout (additional costs apply).
  

Oversized or Bulk Orders

Large orders (e.g. multiple floor tile packs or lighting kits) may require pallet shipping. We will contact you directly if special arrangements are needed.

Missed Deliveries & Address Errors

• Please ensure your shipping details are correct at checkout.
  
• If a parcel is returned to us due to an incorrect address or repeated missed delivery, re-delivery costs will be charged.
  

Damaged or Lost Items

• 
  If your order arrives damaged, please contact us within 7 days with photos so we can arrange a replacement.
  
• 
  If your parcel is lost in transit, we will work with the courier to resolve the issue as quickly as possible.
  

📦 Questions?

Email us anytime at info@uniquefloorsandlights.com and we’ll be happy to help.